The American Banking Services Alliance consulting and performance management services are designed to help banks adjust to the significant changes taking place in today's banking market.
Driven by changing customer behaviors that are the result of consumer adoption of Internet banking, ABSA is focusing on helping banks improve the efficiency of their retail operation by harnessing the power of the Internet.
One of the key ways ABSA does this is by helping banks open virtual branches, allowing for live face-to-face connections with their customers. Video banking connections are no longer 'a nice to have' they're a necessity. A virtual branch allows banks to maintain trusting relationships when being in the same physical space isn't possible or convenient. Short of making withdrawls, almost all other banking needs can be serviced through a virtual branch.
This same video banking software can be used within the branch to enhance the quality of bank employee interactions by fostering dynamic, internal teamwork. Virtual branches can also better connect bankers with allied financial institutions to increase productivity, help facilitate the sharing of loans, and aid banks in reaching their goals by creating a truly full-service virtual institution.
In order to help ensure bankers are able to take full advantage of everything a virtual branch offers ABSA provides training services to bank staff, as well as to IT teams. Sign up for our ABSA™ Virtual Bank Staff Training Services to help ensure that the virtual banking software is up and running quickly and that all team members are fully trained and ready to work in these new virtual branches.
Our first step is to work with the bank's executive management team to ensure that we understand their objectives so we can help formulate and refine objectives. With a clear strategic direction determined, we use the numerous tools and systems at our disposal to focus bank resources and staff efforts on meeting these goals.
We understand the challenges bankers face in today's changing retail world and what they need to do to perform efficiently and profitably. That's why we offer services that contribute directly to the bottom line to help you reach these key objectives:
- Branch organization
- Strategic and business planning
- Training and evaluation tools
Increased Fee Income
- Sales and service training
- Customer relationship training
More Relationships per Customer
- Relationship manager training
- Relationship performance simulations
Lower Noninterest Expenses
- More effective staff deployment planning.
- Compliance review to improve process, reduce errors, prepare for exams.
- Performance improvement action planning
- Consumer loan training
- Consumer mortgage loan training
- Small business loan training
- Sales and service training
ABSA.com is NOT associated or affiliated with, or sponsored or supported by, any of the following entities or organizations: Association of Biosafety and Security; American Board of Surgical Assistants; or Absa Bank Limited. ABSA.com is not a bank. It is an organization that provides business consulting, communication and training services TO banks, credit unions and financial institutions. If you represent a bank, a credit union or a financial institution and seek more information, please contact us at: [email protected].